Privacy policy
Who we are
CIWEC Hospital Pvt. Ltd. (“CIWEC”, “we”) operates CIWEC Hospital and Travel Medicine Center in Kathmandu and Pokhara, Nepal, and this website. This policy explains what personal information we collect, why, and how we protect it.
We handle personal information in line with the laws of Nepal, including the Individual Privacy Act, 2075 (2018).
What we collect
When you contact us, book an appointment or subscribe to our newsletter, we collect the details you give us — such as your name, email address, phone number, age, sex, where you are staying and the reason for your visit.
When you are a patient, we also keep medical records: your history, examinations, test results, diagnoses, treatment and billing. If you use travel insurance or an assistance company, we keep records of our communication with them about your care.
Our website may collect basic technical information, such as your browser type and the pages you visit, to keep the site working and understand how it is used.
How we use it
We use your information to provide and coordinate your care; to arrange appointments, transport and evacuations; to process payment and insurance claims; to contact you about your care; and, if you have subscribed, to send our newsletter.
We may use anonymized, non-identifiable information for clinical audit and medical research. Any research that could identify you is carried out only with appropriate ethical approval and, where required, your consent.
Medical confidentiality
Your medical information is confidential. Only the doctors, nurses and staff involved in your care, and administrative staff who need it for billing or insurance, can access it.
How long we keep it
We keep medical records for as long as Nepali law and good medical practice require. We keep newsletter subscriptions until you unsubscribe, and appointment requests for as long as needed to manage your booking.
Your rights
You can ask to see or receive a copy of the personal and medical information we hold about you, ask us to correct anything that is wrong, and withdraw consent for optional uses such as the newsletter. To make a request, contact us using the details below.
Security
We protect your information with physical, technical and administrative safeguards, and we limit access to the people who need it.
Terms of use
Health information is not medical advice
The health information on this website is general guidance written by our doctors. It is not a substitute for a consultation. If you are unwell, please see a doctor.
Emergencies
Do not use this website or email in an emergency. Call us 24 hours a day — Kathmandu +977-1-4524111, Pokhara +977-61-453082 — or come straight to either hospital.
Appointments
An appointment request made online is not confirmed until our reception team contacts you. Payment is due on the day of service, by cash or card, or through your insurer once they have guaranteed payment.
Website content
The text, images, videos and logos on this website belong to CIWEC Hospital or are used with permission. You may share links to our pages and print health articles for personal use; please ask before reproducing them elsewhere.
We try to keep the information accurate and up to date, but cannot guarantee that it is complete or current at all times.
Links to other websites
Links to other websites are provided for convenience. We are not responsible for their content or privacy practices.
Governing law
These terms are governed by the laws of Nepal.
Changes and contact
We may update this page from time to time; the date at the top shows the latest version. Questions about privacy or these terms can be sent to [email protected], or to CIWEC Hospital, Kapurdhara Marg, Kathmandu 44600, Nepal.